Our process
How to make a complaint.
We aim to resolve concerns promptly and fairly.
Email your complaint to complaints@sgaconsultancy.org. Please include:
- Your personal and contact information
- Any relevant policy numbers
- The nature of your complaint
- What you believe would resolve the matter
Where a concern cannot be resolved immediately, we may need to conduct a full and impartial investigation. We aim to provide our final response within eight weeks and will keep you updated while the investigation is in progress.
If you remain dissatisfied after our final response, you may be able to refer the matter to the Financial Ombudsman Service.
